How do I know which plan I need?+
If you're shipping your first orders, start on Starter. If you're doing ₹50L+ GMV or syncing marketplace plugins, you'll want Growth. If you're north of ₹5Cr GMV, running a 1,500+ SKU catalogue, or need a self-hosted engine, talk to us about Scale.
Can I move between plans?+
Anytime, in either direction, with no data migration on your part. Your store, theme, plugins, customers, and order history travel with you.
Will payments to my customers stop working if I change plans?+
No. Razorpay, UPI, and COD run inside your store regardless of your Aeonzap plan. Settlement goes to your bank, not ours — we never touch the money.
Can I migrate from Shopify or WooCommerce?+
Yes — we'll do it for you. Average migration: 48 hours from kickoff to switch-over, including catalogue, customers, orders (last 24 months), metafields, redirects, and DNS. We've done 60+ migrations.
Is my data portable?+
Always. CSV, JSON, and SQL dump exports are one click in the admin. Engine merchants own the database outright. We don't hold data hostage.
What about GST e-invoicing?+
CGST/SGST/IGST split, HSN auto-mapping, and place-of-supply ship today. IRP integration for e-invoice (B2B over ₹5Cr turnover) is on the Q2 2026 roadmap; we're a registered ASP.
Can I self-host Engine?+
Yes, on the Scale plan. One-line install on EC2, Render, DigitalOcean, or any Node 20 + MySQL 8 host. Your DB, your servers, no phone-home. Source available under a fair-use license.
Do you offer phone support?+
Email + chat across all plans, 9am–10pm IST, 7 days. Median first response on Growth is 47 minutes; Scale customers get a 15-minute SLA and a named CSM. Dedicated phone support lands with Scale.
What's your uptime?+
99.97% rolling-30-day. Status at
/status. Engineering on-call 24×7, paged within 5 minutes of any p95 regression. Public post-mortem within 72 hours of any incident.
Are you SOC 2 compliant?+
Type I in audit (June 2026). Type II targeted Q3 2026. ISO 27001 in parallel. We can share the SOC 2 readiness report under NDA today.