1. How to cancel
You can cancel your Aeonzap subscription at any time from inside the dashboard. Navigate to Settings → Billing → Cancel subscription, confirm the cancellation reason on the form that appears, and click Confirm cancellation. The action is logged immediately against your account, and you will receive a confirmation email within a few minutes.
If you cannot access the dashboard — for example, because of a lost password or a locked account — write to support@aeonzap.com from the email address on file. Once we have verified ownership of the account, we will process the cancellation on your behalf within one business day.
2. When cancellation takes effect
Cancellation stops the next renewal of your subscription. The Service continues to be available until the end of the billing period you have already paid for, after which the subscription will not auto-renew, no further charges will be raised, and the account will move to the free plan (where eligible) or into a read-only wind-down state.
For example, if you are on a monthly plan that renews on the 15th of each month and you cancel on the 3rd, the paid subscription remains active until the 14th, and from the 15th onwards no further charges are made.
3. What happens to your data
Once the paid term ends, your store is moved to a read-only wind-down state for 60 days. During this period you can still sign in to the dashboard, browse data, run exports, and download invoices, but the storefront is paused (returning an HTTP 503 with a polite message that the store is temporarily closed) and write operations through the Studio dashboard and Engine APIs are disabled.
At the end of the 60-day window, the account is queued for deletion. Personal data is erased or anonymised in accordance with our Privacy Policy, subject to records we are required to retain for tax, accounting, and statutory purposes under Indian law (typically for seven years).
If you would like the account permanently deleted before the 60 days expire, email privacy@aeonzap.com with the request from the registered email address.
4. Exporting before you leave
Before — or during — the wind-down window, you can export your products, customers, orders, discount codes, and content pages as CSV or JSON from the dashboard. If you need a full database dump or media archive, write to support@aeonzap.com within the 60-day window and we will prepare a downloadable archive at no charge.
5. Downgrading vs. cancelling
Downgrading is different from cancelling. A downgrade moves you to a less expensive plan (for example, from Growth to Starter, or from a paid plan to the free plan) while keeping the account, the store, and the data fully live. Auto-renewal continues at the new rate, and no read-only wind-down period applies.
Cancellation, by contrast, ends the subscription relationship entirely. If you only want to reduce costs, please consider downgrading first — it is reversible and avoids the data wind-down.
6. Re-activation
If you change your mind during the 60-day wind-down window, you can re-activate the account from Settings → Billing → Re-activate by selecting a plan and completing payment. Your store, products, customers, orders, themes, and settings will be restored exactly as you left them, and the storefront will come back online within minutes.
After the wind-down window has closed and deletion has run, re-activation is no longer possible. You are free to sign up again as a new merchant, but the prior account’s content will not be recoverable.
7. Auto-cancellation
In certain situations we may cancel a subscription on your behalf:
- Payment failure. If a renewal payment fails, we retry the charge up to four times over seven days and notify you by email. If all retries fail, the subscription is auto-cancelled and the account enters the read-only wind-down state described in section 3.
- Terms of Service violations. Serious or repeated violations of our Terms of Use or Acceptable Use rules may result in immediate suspension and cancellation. In these cases, fees already paid for the current term are not refunded.
- Statutory or regulatory direction. Where we are compelled by a valid order or by applicable law to suspend service, we will cancel the affected subscription and inform you to the extent we are legally permitted.
8. Refunds on cancellation
Cancellation does not, by itself, trigger a refund. Whether you are entitled to a refund of fees already paid depends on our Refund Policy — in summary, yearly plans cancelled within 14 days of payment are eligible for a pro-rated refund, monthly plans are not pro-rated, and add-ons and usage credits are non-refundable once consumed.
9. Team members and collaborators
Cancellation is initiated by the account owner. Other team members on the account will be notified of the cancellation by email and will retain read-only dashboard access for the duration of the wind-down window. If ownership of the account needs to be transferred before cancellation, please open a support ticket — we will guide you through the verification steps.
10. Connected integrations
When the storefront moves into the read-only wind-down state, connected integrations stop receiving live data: webhooks are paused, scheduled syncs are halted, and outbound calls to shipping partners, payment processors, and marketplaces are suspended. We do not, however, revoke OAuth tokens you may have issued to third parties — those continue to live in the third party’s systems and should be revoked there if you no longer wish them to hold your data.
11. Changes to this policy
We may update this policy from time to time. Material changes — meaning anything that shortens your wind-down window or otherwise reduces your rights on cancellation — will be notified at least 30 daysin advance by email and in-dashboard banner. The “Last updated” date at the top of this page always reflects the current version.
12. Contact
Questions about cancellation, or want a human to walk you through it? Write to support@aeonzap.com.
Aeon Technologies
GSTIN: 27LPCPK3216C1Z5
Mumbai, Maharashtra, India
support@aeonzap.com